All appointments require a credit card on file at the time of scheduling services. Credit card information is encrypted for maximum security. We are so glad you booked a service with us. We are looking forward to your visit. Please arrive slightly before your appointment time so you may enjoy the relaxing environment and a beverage to start your wind down from the busy world around you. Our retail store is available for browsing as well as for product purchases. There are also many magazines for your enjoyment while waiting. Please review our policies thoroughly, so we may best serve you.
Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.
While we understand the need to make changes to your schedule, we do require that any appointment change or cancellation be made a minimum of 24 hours prior to your scheduled service in an effort to accommodate all guests. Failure to give notice within 24 hours will result in a charge of 100% of the scheduled service cost to the credit card on file. We value all guests and appreciate their continued business here at VanDavis Salon. Our cancellation policy allows us to better serve all guests by keeping our team member’s schedules full and flowing properly. As a courtesy to all our guests, we do send reminders out at least 48 hours prior to scheduled appointments in the form of text, email, and phonecalls.
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies, or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
All AVEDA products purchased at VanDavis Salon, with the exception of makeup and sale items, may be returned within 30 days or purchase for store credit or exchange with proof of purchase. Nail polishes and jewelry are final sale items and can not be returned.
To ensure the safety of our guests and staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the spa or nail area at any time and must be accompanied by an adult at all times on the premises.
Cell Phones and Electronic Devices:
We kindly request that phones be silenced, set to vibrate, or turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
Miscellaneous and Payments:
VanDavis Salon + Spa is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, Amex, Apple Pay, and cash are all accepted methods of payment.